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Privacy Policy

Effective Date: 01/08/2025

Oxbow Homes (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and communications.

Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, email address, mailing address

• Transaction and service details: information related to inquiries, purchases, service requests, delivery/setup coordination, and customer support

• Website usage information: IP address, browser type, device information, pages visited, and general analytics data

• Communications: messages you send us by phone, email, web forms, or text message

How We Use Information

We use your information to:

• Provide and improve our services

• Respond to inquiries and provide customer support

• Coordinate appointments, installations, deliveries, and service updates

• Send transactional communications (confirmations, reminders, status updates)

• Comply with legal and regulatory obligations

• Protect against fraud and unauthorized activity

Sharing of Information

We may share information with service providers who help us operate our business (for example, messaging/telecom providers, payment processors, CRM tools, and service partners). These providers may only use the information to perform services for us.

We do not sell your personal information.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may request access, correction, or deletion of certain information by contacting us (see “Contact Us” below).

SMS Messaging Terms & Consent (Text Messaging)

This section explains how we collect consent and how text messaging works when you communicate with Oxbow Homes by SMS.

How You Opt In (Via Text)

By texting START to (956) 215-3710, you opt in to receive SMS messages from Oxbow Homes.

Important: Your consent to receive text messages is not a condition of purchase.

Message Types

Messages may include, but are not limited to:

• Appointment confirmations and reminders

• Customer support and responses to your questions

• Transactional updates and status notifications (e.g., order status, delivery/setup scheduling)

• Service coordination and follow-ups

Message Frequency

Message frequency varies based on your interactions with us.

Costs

Message and data rates may apply depending on your mobile carrier plan.

Opt Out

You can opt out at any time by replying STOP. After you send STOP, you will receive one final confirmation message and will no longer receive SMS messages from us (unless you opt in again).

Help

For help, reply HELP or contact us using the information in the “Contact Us” section below.

Supported Carriers

Wireless carriers are not liable for delayed or undelivered messages.

SMS Privacy

We use your phone number and messaging history to provide customer support and service communications.

We do not sell or share your mobile information with third parties for marketing or promotional purposes.
We may share information with service providers who assist with texting services (for example, telecommunications providers and platform vendors) only as necessary to deliver messages.

Contact Us

If you have questions about this Privacy Policy or our SMS Messaging Terms, contact us:

Oxbow Homes
Phone: (956) 215-3710
Email: info@oxbow-homes.com
Address: 5111 N 10th St Num 187, McAllen, TX 78504